Terms and Conditions

Physical Phones – Terms & Conditions

Effective Date: August 28, 2026

Welcome to Physical Phones. Please read these Terms & Conditions carefully before placing an order. By purchasing through our website, you agree to the following terms:

Product Availability

All Physical Phones are currently in stock and available for immediate fulfillment.

Products are shipped directly from our warehouse once your order has been processed.

Shipping Timeline

Shipping typically takes 3–5 business days once an order has been dispatched, depending on destination and carrier conditions.

While we aim to ensure timely delivery, shipping timelines may vary due to carrier delays or external logistical factors. We provide tracking information so you can monitor your shipment at all times.

Order Updates

Physical Phones may provide order updates at its discretion.

You will receive a shipping confirmation email with tracking details once your order has shipped.

Lack of additional communication does not impact processing or delivery timelines.

Cancellations & Refunds

Customers may request a cancellation and full refund any time before the order has been fulfilled by our fulfillment partner. Orders can be picked up for fulfillment at any point after they are placed, so send your request as soon as you can — we cannot guarantee we will be able to catch it in time.

To request a cancellation, email hello@physicalphones.com with your order number.

Once an order has been fulfilled we are not able to cancel it, for any reason. All sales are final for orders placed on or after August 28, 2026: we do not accept returns and do not issue refunds for change of mind.

Products that arrive damaged or defective, and orders where we shipped the wrong item, must be reported to hello@physicalphones.com within 7 days of delivery. Reported within that window, we will replace the product or issue a full refund and we cover shipping both ways. Reports made after 7 days are handled under our 90-Day Limited Warranty, which covers defects in materials and workmanship only. Nothing here limits any refund required by law. See our return policy for the full terms.

Mis-delivered, Lost, or Damaged Packages (Without Route Protection)

If you do not select Route shipping protection at checkout and your package is lost, mis-delivered, or arrives damaged, we will open a claim with the carrier on your behalf.

Carrier investigations typically take approximately two weeks. Resolution timing depends on the carrier’s review process and prompt communication between the customer, Physical, and the shipping carrier.

Final outcomes, including refunds or replacements, are determined based on the carrier’s findings.

Limitation of Liability

To the fullest extent permitted by law:

Physical Phones’ liability is strictly limited to either (a) delivering the product, or (b) providing a refund if legally required.

We are not responsible for indirect losses, including inconvenience, missed deadlines, or expectations regarding delivery speed.

Governing Law

These Terms are governed by the laws of California.

Agreement

By placing an order, you confirm that you:

Understand all products are currently in stock and ship upon fulfillment
Agree to the stated processing and shipping timelines
Understand that delivery times may vary based on carrier conditions
Agree to the cancellation and refund terms outlined above

If you do not agree to these Terms, do not place an order.