Terms and Conditions

Pre-Orders with Physical Phones

Effective Date: July 10, 2025

Welcome to Physical Phones. Please read these Terms & Conditions carefully before placing an order. By submitting a pre-order through our website, you agree to the following rules:

1. Definition of Pre-Order

A pre-order means you are paying now for a product that is not in stock and will only be manufactured and shipped in the future.

Pre-orders for Physical Phones take a minimum of twelve (12) weeks and can take up to six (6) months (180 days) or longer from the date of purchase before shipping.

2. Shipping Timeline

The earliest possible shipping window is 12–16 weeks after purchase, but actual delivery may take up to six months (180 days) or more depending on production, supply chain, and logistics.

You agree that delayed shipping within this timeframe is expected and does not constitute fraud or grounds for a dispute.

3. No Chargebacks or Payment Disputes

By placing a pre-order, you waive your right to file any of the following on the basis of delayed delivery:

  • Credit card chargebacks
  • Payment disputes or refutes
  • Fraud claims with your payment provider

You acknowledge and agree that:

  • The extended timeline has been clearly disclosed to you.
  • Failure to receive your order within 30, 60, 90, or 120 days is not fraud.
  • Filing a chargeback in contradiction to this agreement may be treated as a breach of contract.

4. Order Updates

Physical Phones may provide updates at its discretion.

We are not required or obligated to send you updates, progress emails, or status reports during the pre-order period.

Lack of communication does not change the delivery timeframe and is not grounds for a refund or dispute.

5. Cancellations & Refunds

Customers may request a cancellation and full refund anytime before their order has shipped.

To request a cancellation, email hello@physicalphones.com with your order number.

While we are happy to honor cancellation requests whenever possible, we cannot guarantee approval once the order has entered final processing or has shipped.

6. Limitation of Liability

To the fullest extent permitted by law:

Physical Phones’ liability is strictly limited to either (a) delivering the product when it becomes available, or (b) providing a refund if legally required.

We are not responsible for indirect losses, including inconvenience, missed deadlines, or expectations regarding delivery speed.

7. Governing Law

These Terms are governed by the laws of California. 

8. Agreement

By placing a pre-order, you confirm that you:

  1. Understand this is a pre-order with delivery expected between 12 weeks and 6 months (180 days) after purchase.
  2. Accept that no products will be shipped within 30 days.
  3. Agree not to submit chargebacks, disputes, or fraud claims related to the delivery timeline.
  4. Understand that updates are optional and not required.

If you do not agree to these Terms, do not place a pre-order.

Contact Us
For questions about these Terms, contact: hello@physicalphones.com