Limited Warranty

Cat GPT LLC ("Physical Phones," "we," "us," or "our") warrants that your Physical Phone will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of delivery ("Warranty Period"). 

This limited warranty is provided to the original purchaser only and is non-transferable.

This warranty is not a return or refund policy. All sales are final: we do not accept returns and do not issue refunds for change of mind. A product that arrives damaged, defective, or incorrect must be reported to hello@physicalphones.com within 7 days of delivery and is handled under our return policy. After those 7 days, defects in materials and workmanship are covered by this warranty for the remainder of the Warranty Period.

What Is Covered

During the Warranty Period, if your Physical Phone fails due to a defect in materials or workmanship, we will, at our sole discretion:

  • Repair the defective product at no charge, or
  • Replace the defective product with a new or refurbished product of equal or better functionality

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear including scratches, dents, or cosmetic damage that does not affect functionality
  • Damage caused by misuse, abuse, or accidents including dropping, liquid damage, or exposure to extreme temperatures
  • Unauthorized modifications or repairs by anyone other than Physical Phones or an authorized service provider
  • Damage from improper installation or failure to follow instructions in the user manual
  • Use with incompatible accessories or power adapters not provided or approved by Physical Phones
  • Battery degradation from normal use (batteries naturally lose capacity over time)
  • Products purchased from unauthorized resellers or with altered serial numbers
  • Shipping damage during customer return (customers are responsible for safe packaging)

How to Make a Warranty Claim

If you believe your product has a defect covered by this warranty:

  1. Contact us at hello@physicalphones.com with:
    • Your order number or proof of purchase
    • A description of the defect
    • Photos or videos demonstrating the issue (if applicable)
  2. Receive authorization. Our support team will review your claim and tell you the next step.
  3. Ship the product only if we ask you to. Some claims are resolved without a return. If we do ask for the unit back, use the prepaid label we provide and the original packaging where possible — you are not charged for return shipping on a valid warranty claim.
  4. Receive your resolution. Once your claim is approved we will repair or replace the product, typically within 10–15 business days. Physical Phones covers shipping on any repaired or replacement product we send to you (US addresses only).

Limitations and Exclusions

To the maximum extent permitted by law:

  • This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose
  • Our liability is limited to repair or replacement of the product as described above
  • We are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use this product
  • Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you

Your Legal Rights

This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

Contact Information

Physical Phones
 hello@physicalphones.com
physicalphones.com

Warranty effective as of December 15, 2025. Last updated August 29, 2026. Physical Phones reserves the right to modify this warranty at any time. Changes apply only to products purchased after the modification date.